ClosetEase Privacy Policy

Overview

This policy explains how NxtInnova handles information when you use ClosetEase. For privacy questions, access, correction, or deletion requests, email [email protected]. Never send passwords, verification codes, or payment credentials.

Your wardrobe and photos

Your clothes, profile, favorites, wear calendar, and records are stored on your device. Cropping and background removal happen on the device. If you enable iCloud sync, your wardrobe and photos are stored in your Apple account. Turning sync off does not delete existing cloud data. Exported backups include photos, so keep them secure.

Accounts and subscriptions

Sign in with Apple lets you access online features without sharing your Apple password with us. We keep the account, purchase, and usage information needed to provide your membership, restore purchases, manage try-on allowances, and process refunds. Login credentials are kept securely on your device and are excluded from wardrobe backups.

We keep limited network and service records for security and troubleshooting, normally for up to 15 days. They are not used to build advertising profiles.

AI features

Online clothing recognition, outfit suggestions, and virtual try-on use third-party AI service providers. With your explicit permission, we send the selected garment photo, necessary clothing details, or selected person and garment photos to these providers to carry out your request. Purchase prices and wear statistics are not sent for outfit suggestions. Processing may take place outside your country or region.

You can decline permission and use local wardrobe tools, or withdraw it in Profile → Privacy & Data → AI Data Permission. Withdrawing permission stops future uploads but cannot recall information already sent. Only upload photos you have permission to use. AI previews are styling inspiration and may change garment details; they do not guarantee fit.

We keep AI request status and result information so you can return to your requests and avoid submitting them twice. Some AI requests and results do not expire automatically. Delete your account or contact us to request removal of account-associated information. Information already shared with a service provider is subject to that provider's retention and deletion practices.

Advertising choices

The free plan may show ads outside mainland China; members are ad-free. Live ads are currently disabled. If ads are enabled, they load only after you allow them and complete any required privacy choices. You can change your choice in Profile → Privacy & Data → Ads & Privacy.

Personalized ads are disabled by default. Advertising partners may still process device and network information, approximate location, ad interactions, and diagnostics to deliver ads, measure performance, and prevent fraud. We do not send them wardrobe photos, wear records, or Apple login credentials, and do not request precise location for ads. Applicable privacy options let you manage the sale or sharing of information.

If you report an ad, we receive the ad source, placement, and your selected reason to help review it. Older reports are removed as new reports arrive, using a 30-day retention window.

Your choices and deletion

You can manage clothes, explore random outfits, and record wear without online AI. You can delete clothes, export backups, turn off sync, or clear local and iCloud wardrobe data in Privacy & Data. Clearing your wardrobe does not delete your online account or cancel a subscription.

To delete your account, open Profile → Privacy & Data → Delete Account and confirm your identity with Apple. This removes your active account access and account-associated AI request and result information, and clears local wardrobe data. When iCloud is available, the app also clears the wardrobe in your original iCloud account. Otherwise, sign back into that account and clear its cloud data separately. If cleanup is interrupted, return to the deletion page to continue.

Signing out is not account deletion. Deleting an account does not cancel an Apple subscription; manage subscriptions in your Apple account. We retain necessary purchase, usage, and security records to handle refunds, restore purchases, and prevent repeated claims. These records do not currently expire automatically. Contact us for further deletion requests or help with information already sent to service providers.

Recovery backups

Restricted recovery backups are kept for 30 days and checked daily. Deleted information may remain in an older backup for up to about 31 days. Backups are used for recovery, not everyday app features. Necessary purchase and security records follow the separate retention described above.

Service providers and policy updates

We use service providers for account access, cloud sync, purchases, AI processing, and advertising. They process the information needed for those services under their applicable terms and privacy practices. Contact us if you need more information about processing locations, retention, or a privacy request.

ClosetEase is not directed at children. Minors should use it with a guardian's guidance and avoid uploading personal photos without permission. We update this policy when our practices change and, where needed, explain the changes in the app and ask for permission again.